More Thoughts on E-Mail Management

Recently I wrote my second blog post about managing and controlling your e-mail inboxes. I bring this up again for two reasons. But first – a quick refresher. In that previous post, I gave our three suggestions that I use to manage my own inbox. I set up specific times throughout the day to respond. I have a file/folder structure. And I have turned off all types of new message notifications.

Okay, so why am I writing about e-mail again?!

Some people will never understand.

In that previous post I mentioned about how I received an e-mail from someone a half hour after the first e-mail asking me if I had received it yet because I hadn’t yet responded. It happened again this past week, only in a grander sense. I got an e-mail and didn’t respond for two-and-a-half hours. That was simply because it came after one of my checking times and I did respond once the next time period came up. I got in trouble for my slowness in responding.

I responded that using the time-check schedule has made me more productive and thus, it was working. Didn’t matter. I needed to be available on my e-mail all the time. The fact that was left out was that there were no phone calls. I am always reachable by my phone. E-mail should never be the only form of communication. But it just goes to show that some people will never change and will never disconnect from their own worlds and their own needs. The key point here is this: we are all different. What works for me may not work for you, and vice-versa. But each person’s way is valid so long as it works. We should value and welcome unique management systems and work to understand them and work within them, instead of trying to get everyone to do it our way.

Research shows I’m right.

In a recent New York Times article, Hooked on Gadgets, and Paying a Mental Price, they write about the problem with all the technology in our lives. Here are some takeaways from the story:

  • The nonstop interactivity is one of the most significant shifts ever in the human environment, said Adam Gazzaley, a neuroscientist at the University of California, San Francisco.
  • Mr. Campbell, 43, came of age with the personal computer, and he is a heavier user of technology than most. But researchers say the habits and struggles of Mr. Campbell and his family typify what many experience — and what many more will, if trends continue. He goes to sleep with a laptop or iPhone on his chest, and when he wakes, he goes online. He watches a TV news feed in the corner of the computer screen while he uses the rest of the monitor to check his e-mail. Major spats have arisen because Mr. Campbell escapes into video games during tough emotional stretches. On family vacations, he has trouble putting down his devices. When he rides the subway to San Francisco, he knows he will be offline 221 seconds as the train goes through a tunnel.

So, there you have it. And what is “it” you ask? I’m not sure actually. I just wanted to share my thoughts on e-mail and technology again. I guess what I’m trying to say at the basic level is that I urge you to manage your e-mail and technology usage so life and your passions can happen. That’s why I have my system.

How do you feel about all this e-mail and tech talk?

Be a Child

I met a speaker years and years ago (when I was in high school) and one of his core messages was quite simple: Grow up to be a child.” Sometimes when I speak to audiences now, I tell that story. Mostly because I didn’t really understand it then quite as well as I do now. I’m 26 years old now and I definitely want to be a child.

I am a fan of Matthew Mitcham’s on Facebook and he recently reminded me of this attitude. If you don’t remember, Mitcham won the gold medal at the 2008 Summer Olympics in the 10m platform dive, and was my 2008 Most Memorable Moment.

He posted a few pictures on his fan page a few weeks ago of balloons. They were balloons he had made and a photo of the balloons in his bag, ready for their next victim. Well, he was asked some questions by his fans and here was his response: I love balloons. They symbolise happiness and celebration. I carry around a pack of assorted balloons everywhere I go :P

Therefore, I think I’m going to start carrying balloons with me! Why? Because he is right. Balloons make people smile, and I love seeing people smile. Balloons remind us to laugh and be kids. Those two things are important – priceless really.

When was the last time you played with a balloon? Or even blew one up? Or had a water-balloon fight?

It’s summer-time. It’s time to be a kid again. Never grow up.

Control Your E-Mail

I have recently changed the way I process my email. It has been a God-send! First off, I have two offices. I have my home office and my office office. I manage each one differently; mainly because they use different systems and because I have different needs at each place. But as I said, I recently made some drastic changes in how I manage my e-mail in and out flow.

Email

There are tons of articles out online about how to manage your e-mail inbox like a CEO. And while I love reading and taking tips from my role models, I’m not a CEO. I don’t have a secretary that can manage my flow for me. So, I can’t really manage my inbox like a CEO. I have to manage it with a system that works for me. Below are my three tips that I have slowly implemented to manage my inbox like someone who cares how time is used.

1. Set up times to respond.

This will take some getting used to. Trust me. I tried a year ago to do it and I eventually reverted back to my old ways of leaving my inbox open all day. But last month I thought I’d give it another shot. This time, I pulled out an index card and wrote six times on it. 8:00, 9:30, 11:30, 12:45, 2:00 and 3:00. I put it up on my bulletin board which is right beside my monitor. Those are the times when I can open my inbox. Then I have to close it. As I said, this takes some getting used to not only from yourself, but from your coworkers. I actually got an email the week after I went on this schedule that asked (because I hadn’t responded two seconds after I receieved the message) if I had received the message. Here’s a tip, if you need something immediately, pick up the phone.

2. Develop a file structure.

I still struggle with this one at the office. I don’t like the idea of a “to do later” folder, but at home, I have created a similar system. I get a ton of emails. Most of them are by choice. I get notified of new comments on my Brazen Careerist profiles, as well as Facebook notifications. But I also get a lot of emails from my bank, my credit card companies and my investment firms. I used to take care of all these emails and bills on a daily basis. 18 months ago I decided that was a waste of time. So I now pay all my bills on Sunday evenings. It manages the time better. But now, I have a folder that I use weekly to file away all the financial emails I get throughout the week that I know I will go back to on Sunday. It keeps my inbox clean and makes it easy to get through my Sunday night without any problems.

3. Turn off the notifications.

Seriously! If you don’t want to take my No. 1 point up there and implement it, at least turn off all the notifications. Turn off the pop ups and the little chims. They are destroying your productivity! And you could even turn off your phone notifications too. I have news for you: none of us are that important that we have to drop everything, every five seconds to check the email.

Since I have implemented these changes, I have noticed something. A half hour after I shut my inbox, I look on my taskbar and search for the e-mail; out of habit! I had never realized how much time I spent on emails until I made these changes. Take control of your inbox!

What tactics do you use to manage your inbox?

(Flickr image via buckaroobay)

Everything is Not as it Seems

We’ve all heard the saying, “Don’t judge a book by it’s cover.” (I wrote about not judging a book with my review of Man and Boy. Much has been made of the 140 character world of Twitter. (Feel free to find me @RichardDedor.)

Anatomy of the TweetRecently, I found this awesome image. It shows what goes on behind the scenes with each tweet. Amazing, huh?

But the same goes with life and dreams. There is a whole heap of action, discussion, research, study, planning and more planning before anything sees the light of day. I know this all too well as an author and a speaker. I’m usually hired to speak for 60 minutes, but at least 300 minutes goes into prepping for each client. There is the research and practice and more practice and changes to the outline and then more practicing.

Do you do the same? Do you put in the time before you show your “cover?”

Are the best you can be?

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